Expert Profile: Jana Viljoen
Jana Viljoen
Head of Commercial
Jane Viljoen is a senior leader with over 15 years of experience in the pet and travel insurance sectors. In her work with Ancile Insurance Group, Jane focuses on the "human element" of travel insurance.
She leverages her expertise to help our community manage the stress of travelling with medical conditions and navigate the emotional challenges that can arise when planning a trip. Jane ensures that our readers are equipped not just with the right policy but with the mental clarity and confidence to explore the world safely.
Discover Jana's featured articles
A simple guide to the travel insurance claims process
Making a travel insurance claim can feel overwhelming, particularly if you’ve never done it before. The good news is that the process can be straightforward.
Travel Insurance Explained: The Jargon-Busting Guide for UK Travellers
This guide breaks down travel insurance into plain English. We’ll explain the key terms you need to know and show you exactly how to declare pre-existing medical conditions with confidence.
How to Avoid Travel Insurance Claim Rejections
When taking out travel insurance, it’s important to understand the instances where a claim may be rejected to avoid any issues further down the line when making a claim.