Quotations, Sales & Renewals

Telephone: 0330 053 3747 or 01279 967019

Opening Hours: Sales: Mon - Fri 9 - 7. Sat & Sun 9 - 5.30. Customer service: Mon - Fri 9 - 5

Customer Services

Telephone: 0330 053 3747 or 01279 967019

Opening Hours: Monday to Friday 9am to 5pm

If you wish to email your query to us, please send it to help@totaltravelprotection.com or complete the form below and we will get back to you as soon as we can.

Please note: If your enquiry is about missing policy documentation please check your junk or spam folder before contacting us.

Claims & emergency assistance

For details on how to make a claim or contact our emergency assistance team please visit our claims information page.

How to make a complaint?

Complaints about the outcome of a claim or emergency assistance

If you would like to complain about the outcome of your claim or emergency assistance provided, please forward details of your complaint in the first instance as follows:

Email: qualityassurance@global-response.co.uk,
or write to:

Quality Assurance Manager,
3rd Floor,
Fitzalan House,
Fitzalan Court,
Cardiff CF24 0EL,

or Call +44 (0)2920 474 138

Other complaints

You can make a complaint by contacting us by any of the following means:

In writing addressed to:

Customer Services Manager,
Ancile Insurance Group Ltd,
Kao Hockham Building,
Edinburgh Way,
Harlow,
Essex CM20 2NQ.

By telephone on: 01279 621 640

By fax on: 01279 621 641

By email to: complaints@ancileinsurance.com

We will acknowledge your complaint promptly, normally within 5 working days of receiving it. If you have made your complaint to us verbally, we will confirm to you our understanding of this and ask you to advise us if you do not agree.

If a complaint can be dealt with satisfactorily within a shorter period of time, we will acknowledge the outcome of your complaint in writing to you, including details of the Financial Ombudsman if you remain dissatisfied with the outcome.

Helpful Contact Information:

Financial Ombudsman Service,
Exchange Tower,
Harbour Exchange Square,
London E14 9SR.

0800 023 4567 if calling from a landline or 0300 123 9123 if calling from a mobile.

www.financial-ombudsman.org.uk

Office Address:

Total Travel Protection,
Kao Hockham Building,
Edinburgh Way,
Harlow,
Essex CM20 2NQ.

How to contact Total Travel Protection