Travel insurance claims

Claims and Emergency Medical Assistance contact details for Total Travel Protection policy holders.

Emergency medical assistance

In the event of a medical emergency abroad please call:

+44 (0)2920 474133

Making a claim

For full details on how to make a claim please visit:;

If you wish to speak to a claims handler by phone, please call +44 (0)2920 474138

About our claims service

After your form is processed by the claims company, you will receive either:

  • Confirmation that the claim will be covered under the terms of the policy
  • A request for additional information and the reason that information is needed
  • A clear explanation why the claim is not covered under the terms of the policy

Once a claim has been approved for settlement, you should receive payment within 10 working days.