Travel insurance claims
Claims and Emergency Medical Assistance contact details for Total Travel Protection policy holders.
Emergency medical assistance
In the event of a medical emergency abroad please call:
+44 (0)2920 474133
Making a claim
For full details on how to make a claim please visit:
If you wish to speak to a claims handler by phone, please call [claims phone number]
About our claims service
After your form is processed by the claims company, you will receive either:
- Confirmation that the claim will be covered under the terms of the policy
- A request for additional information and the reason that information is needed
- A clear explanation why the claim is not covered under the terms of the policy
Once a claim has been approved for settlement, you should receive payment within 10 working days.