Travel insurance claims
Claims and Emergency Medical Assistance contact details for Total Travel Protection policy holders.
Emergency medical assistance
In the event of a medical emergency abroad please call:
+44 (0)2920 474133
Making a claim
For full details on how to make a claim please visit:
https://www.imglobal.com/membe...;
If you wish to speak to a claims handler by phone, please call +44 (0)2920 474138
About our claims service
After your form is processed by the claims company, you will receive either:
- Confirmation that the claim will be covered under the terms of the policy
- A request for additional information and the reason that information is needed
- A clear explanation why the claim is not covered under the terms of the policy
Once a claim has been approved for settlement, you should receive payment within 10 working days.
Related Claims Articles
How much does an air ambulance transfer cost?
Air ambulance costs vary depending on the patient’s location, destination, condition, aircraft, medical equipment, crew, and specialist care required.
How much does it cost to stay in hospital abroad?
Hospital treatment abroad can cost anything from a few thousand pounds to hundreds of thousands, depending on the destination, the treatment required and whether medical repatriation is needed.