Virtual doctor – 24/7 GP access
Access to a UK GP by phone or video, whenever you need it during your trip
Our virtual doctor option provides unlimited access to a private GP helpline whilst you are on holiday. Giving you the opportunity to speak to a doctor in the UK at a time and place that works for you.
The GP’s can provide medical advice and support for minor ailments and medical situations that are not considered an emergency which could prevent an unnecessary trip to a doctor in a foreign country.
UK GP Access: What is covered?
Please note, this is a separate and additional service to the emergency medical expenses and 24-hour assistance service provided by our travel insurance as standard.
Fully qualified, UK based GPs are available by phone 24 hours a day, or via video eConsultation on Mondays to Fridays, 8am to 10pm, Saturday 8am to 8pm, Sunday 10 to 6pm (GMT).
No registration is required, and all consultations are secure and confidential.
If you wish to speak to a GP, simply call any time of day or night to speak to a specially trained operator who will take some details and arrange for a GP to call you back at a time which is convenient.
If you are calling for a video eConsultation, the operator will ask for your email address and send you a link to the webcam service. (Please note: you will need a broadband connection and a smartphone/tablet/computer with a webcam to use this the video service).
Terms and conditions apply: The full terms and conditions of this cover are available to view when you are choosing which options to add to your policy. They will also be sent to you when you purchase cover.